Refund Policy

1. Monthly plans

Monthly engagements (Founder, Growth, Authority) are billed at the start of each cycle. There's no long-term lock-in — you can cancel with 30 days' written notice by emailing orvynagency@gmail.com. Because work begins immediately after payment (voice-profile onboarding, strategy, and drafting), fees already billed for the current cycle are non-refundable, but no further cycles will be charged after your cancellation notice takes effect.

2. Annual plans

Annual plans are billed upfront at the discounted rate. You may request a full refund within the first 14 days of signing, no questions asked. After day 14, annual fees are non-refundable, since editorial and writer capacity for your account is reserved in advance — but you can still request to switch to monthly billing going forward for future renewals.

3. Onboarding sprint

The one-time positioning/strategy sprint (when purchased standalone) is non-refundable once the discovery call has taken place, since strategist time is committed at that point.

4. Quality issues

If you're unhappy with a draft, revisions are unlimited and included in every plan — our first step is always to revise, not refund. If, after genuine attempts to align on voice and direction within your first 30 days, it's clearly not working, contact us and we'll review a partial refund for that cycle on a case-by-case basis.

5. How to request a refund

Email orvynagency@gmail.com with your account name and the reason for your request. We aim to respond within 2 business days and process approved refunds within 7–10 business days to your original payment method.

6. Changes to this policy

We may update this policy from time to time; the version in effect at the time of your purchase governs that transaction. Material changes will be reflected here with an updated date.